IT instructions
This page contains the information that is available on our public website about IT services. Visit the IT Services handbook on our intranet to find more instructions. Guidance and support are limited to the most important programs and equipment under centralised maintenance by the higher education community.
IT instructions
Welcome new students!
Read our IT Services FAQ to find answers to our most commonly asked questions. More IT instructions are available on these web pages and the IT Services handbook on the intranet.
IT Services in brief for new students
Contact information
We offer user support by email (it-helpdesk@tuni.fi), phone (+358 294 520 500) and live chat on weekdays 8.00-17.00 (outside term time 8.00-15.00). The chatbot is on 24/7.
Contact informationThe most visited pages
Topical issues
Explore the AI Week Programme!
The Autumn AI Week will take place from 28 September to 2 October 2026. Throughout the week, we will explore artificial intelligence and its safe use within the higher education community from a variety of perspectives. The programme will include presentations, webinars and trainings. The AI Studio will continue the discussion on current AI-related topics.
Autumn AI Week programme
Check the status of electronic services
TUNI ICT Service Status service offers up-to-date information on disruptions and maintenance breaks of electronic services, as well as 24/7 updated information on the status of key services and the wireless network.
TUNI ICT Service Status
Mandatory Information security course
A course on information security and data protection is mandatory for all users of TUNI electronic services. The training is delivered as online training in Moodle.
Tampere Universities information security training