IT Helpdesk service hours and contact information

IT Helpdesk service hours

IT Helpdesk’s electronic service on weekdays at 8-17, outside term time 8-15. IT Helpdesk also helps on campuses if the problem cannot be solved with remote support tools.

• Chat and Chatbot (IT services on the intranet)
• 0294 520 500
• it-helpdesk [at] tuni.fi (it-helpdesk[at]tuni[dot]fi)
• Service channel helpdesk.tuni.fi

Calling the IT Helpdesk service number is chargeable (local network/mobile call charge). The price of the call is determined according to the operator’s price list.

Service channel helpdesk.tuni.fi

The service channel can be used to order services from service units, make work requests and monitor the progress of requests. You can find the service channel at helpdesk.tuni.fi.

Can't find the IT service you're looking for?

We do not have an immediate solution for all needs, so it can take a little longer to realise needs and wishes. Cases that we do not know how to solve directly will be directed to customer needs. Customer needs are processed weekly and an effort is made to get surveyed three weeks after arrival. In these cases, please send a message to it-helpdesk [at] tuni.fi.

status.tuni.fi

status.tuni.fi website provides information on IT related issues, service degradation and other disturbances. The page also contains information on future maintenance evenings.