Muhammad Suleman: Why digital transformation stalls: it’s not technology, it’s how IT operating model is organized

In his joint doctoral dissertation (Tampere University and University of Geneva), M.Sc. (Tech.) Muhammad Suleman explored how large industrial firms organize and renew their IT operating models to enable digital transformation. Drawing on multiple case studies in the oil & gas and chemical sectors, the research identifies key components of IT operating models, different organizing logics, and common challenges such as fragmented ownership, legacy constraints, and governance complexity. The key results highlight how firms are shifting toward product- and platform-centric operating models and demonstrate that digital transformation is not a one-time change but a continuous process requiring ongoing renewal of IT structures, governance, and ways of working. The proposed insights support organizations in improving agility, coordination between business and IT, and the realization of value from digital technologies.

Cotutelle-yhteisväitöskirja

The doctoral dissertation of MSc (Tech) Muhammad Suleman in the field of Industrial Engineering and Management titled Information Technology Operating Model for Digital Transformation will be publicly examined at the Faculty of Management and Business at Tampere University and Geneva School of Social Sciences, University of Geneva on 15 May 2026 at 09:00 (CET).

The Jury of the Defence:
Giovanna Di Marzo Serugendo, Professor, Geneva School of Social Sciences, Switzerland, President
Johan Magnusson, Professor, University of Gothenburg, Sweden, Opponent
Roxana Ologeanu Taddei, Assoc. Professor, Université de Montpellier, France, Opponent
Jolita Ralyte, Senior Lecturer, University of Geneva, Switzerland, Supervisor
Tuomas Ahola, Professor, Tamper University, Finland, Supervisor
Samuli Pekkola, Professor, University of Jyväskylä, Finland, Supervisor