<div class="WACEditing EditMode EditingSurfaceBody FireFox WACViewPanel_DisableLegacyKeyCodeAndCharCode usehover"><div class="OutlineElement Ltr SCXW32446791 BCX2"><p class="Paragraph SCXW32446791 BCX2">The library collects user feedback regularly using different kinds of surveys and feedback forms. We also monitor service usage and other measurable metrics. This page provides a summary of feedback and statistical data from various library services over the past few years. We also explain how we have developed the library services based on the collected data.&nbsp;</p></div></div>

Enhancing library services through user feedback

<h2>Library ratings in surveys</h2><div class="WACEditing EditMode EditingSurfaceBody FireFox WACViewPanel_DisableLegacyKeyCodeAndCharCode usehover"><div class="OutlineElement Ltr SCXW103363821 BCX2"><p class="Paragraph SCXW103363821 BCX2">In various surveys, the library services receive very similar ratings from their users. The library services are seen as very functional and meaningful. Figure 1 below presents the results from the library’s own user survey from the years 2023 and 2024. Most of the survey respondents are students from Tampere University and Tampere University of Applied Sciences. The average ratings are around 4 in all areas of service. The response scale is 1–5, where 1 = not good at all, 5 = very good.&nbsp;</p></div></div><figure role="group"><img src="https://content-webapi.tuni.fi/image-style/max_1300x1300/proxy/public/2025-02/kirjaston-kayttajakysely-palvelukokonaisuus_en.png?itok=QdolDs49" alt="The ratings for the library services as a whole range from an average of 3.9 to 4.5 on a scale of 1 to 5." ><figcaption>Figure 1. Average responses from library user surveys for the years 2023 and 2024.</figcaption></figure><div class="WACEditing EditMode EditingSurfaceBody FireFox WACViewPanel_DisableLegacyKeyCodeAndCharCode usehover"><div class="OutlineElement Ltr SCXW37019296 BCX2"><p class="Paragraph SCXW37019296 BCX2">Figure 2 shows results related to library services from the feedback survey on services at the Tampere Universities community in the springs of 2024 and 2025. This survey is primarily aimed at the staff of the higher education community. Here too, the average results are clearly above four. The response scale is 1–5, where 1 = not good at all, 5 = very good.&nbsp;</p></div></div><figure role="group"><img src="https://content-webapi.tuni.fi/image-style/max_1300x1300/proxy/public/2025-09/palvelujen-palautekysely-palvelukokonaisuus_en.png?itok=NpdQC7gE" alt="The ratings for the library services in the universities community’s feedback survey range from an average of 4.4 to 4.6 on a scale of 1 to 5." ><figcaption>Figure 2. Average responses from the universities community services feedback surveys for the years 2024 and 2025.</figcaption></figure><div class="WACEditing EditMode EditingSurfaceBody FireFox WACViewPanel_DisableLegacyKeyCodeAndCharCode usehover"><div class="OutlineElement Ltr SCXW219711462 BCX2"><p class="Paragraph SCXW219711462 BCX2">Numerical evaluations indicate that the library has excelled in its overall services. Students and staff of the Tampere Universities give high scores to the library services as a whole. In the surveys, users have also had the opportunity to provide verbal assessments of the overall service. Below are the key themes that emerged from the open responses in the user surveys.&nbsp;</p></div></div><h2>Overview of feedback</h2><figure role="group"><img src="https://content-webapi.tuni.fi/image-style/max_1300x1300/proxy/public/2024-08/ylos-peukku_0.png?itok=kVknEHc2" alt="" ></figure><p>+ Functional and high-quality<br>+ Friendly and proficient staff<br>+ Quality web services<br>+ Customer service is friendly, adaptable and competent<br>+ The Library staff have strong specialized expertise that supports the core functions of the University, such as the aims and development of responsible and open science.</p><figure role="group"><img src="https://content-webapi.tuni.fi/image-style/max_1300x1300/proxy/public/2024-08/alas-peukku.png?itok=nzG-dWjT" alt="" ></figure><p>‒ More information is needed about library services, especially new services<br>‒ Expertise could be better highlighted in various contexts so that it is more widely recognized.</p><div class="WACEditing EditMode EditingSurfaceBody FireFox WACViewPanel_DisableLegacyKeyCodeAndCharCode usehover"><div class="OutlineElement Ltr SCXW29369856 BCX2"><h2>We use feedback to maintain and develop our services&nbsp;</h2><ul><li>The library informs about its services actively on the intranet.</li><li>In our information search courses, we introduce the library’s services to students at various stages of their studies.</li></ul></div></div><ul><li>We organize a variety of training sessions and briefings on library services.</li><li>Experts collaborate closely with different units within the university community.</li></ul>

Library services as a whole

<div class="WACEditing EditMode EditingSurfaceBody FireFox WACViewPanel_DisableLegacyKeyCodeAndCharCode usehover"><div class="OutlineElement Ltr SCXW190353763 BCX2"><p class="Paragraph SCXW190353763 BCX2">Our collection includes nearly 1 335 000 books and 133 000 journals. Most of our materials are electronic, but we continue to acquire printed materials as well. Licenses for electronic materials are usually purchased for large collections, with only a small number licensed as individual books or journals.&nbsp;</p></div></div><div class="WACEditing EditMode EditingSurfaceBody FireFox WACViewPanel_DisableLegacyKeyCodeAndCharCode usehover"><div class="OutlineElement Ltr SCXW143895524 BCX2"><p class="Paragraph SCXW143895524 BCX2">Approximately three-quarters of the books in our collection are electronic, while one-quarter are printed. Nearly 99 % of the journals are electronic.&nbsp;</p></div></div><figure role="group"><img src="https://content-webapi.tuni.fi/image-style/max_1300x1300/proxy/public/2025-02/kirjat-ja-lehdet_en.png?itok=R3of84vI" alt="Of the books in the library’s collections, 74% are electronic, and 99% of the journals are electronic." ></figure><div class="WACEditing EditMode EditingSurfaceBody FireFox WACViewPanel_DisableLegacyKeyCodeAndCharCode usehover"><div class="OutlineElement Ltr SCXW110370528 BCX2"><p class="Paragraph SCXW110370528 BCX2">In 2023, we received nearly 2 800 purchase requests from our library users. Over 80 % of the suggested materials were acquired. Most of the materials not acquired were already in our collection or the requests were for individual articles. Some of the purchase suggestions, especially individual articles, were forwarded to our interlibrary loan service, which obtained the requested material from another library for the client.&nbsp;</p></div></div><h2>Use of the materials</h2><div class="WACEditing EditMode EditingSurfaceBody FireFox WACViewPanel_DisableLegacyKeyCodeAndCharCode usehover"><div class="OutlineElement Ltr SCXW221001004 BCX2"><p class="Paragraph SCXW221001004 BCX2">In 2023, electronic books were accessed 2.6 million times, and e-journals were accessed almost the same number of times. Distributed evenly among the members of the university community, this means approximately 162 views of e-materials per member per year.&nbsp;</p></div><div class="OutlineElement Ltr SCXW221001004 BCX2"><p class="Paragraph SCXW221001004 BCX2">Our library has about 13 500 customers with activated library cards. In 2023, printed materials were borrowed from our units 71 000 times, and there were over half a million renewals. These borrowing and renewal figures mean that each student and staff member of the university community borrowed or renewed an average of 20 items during the year.&nbsp;</p></div></div><table border="0" cellpadding="0"><tbody><tr><td><strong>Electronic materials</strong></td><td>Times/year 2023</td></tr><tr><td>Accessing e-journals</td><td>2.4 mil.</td></tr><tr><td>Accessing e-books</td><td>2.6 mil.</td></tr><tr><td>Accessing e-materials / university community member</td><td>162</td></tr></tbody></table><table border="0" cellpadding="0"><tbody><tr><td><strong>Printed materials</strong></td><td>Times/year 2023</td></tr><tr><td>Loans</td><td>71 000</td></tr><tr><td>Loan renewals</td><td>545 000</td></tr><tr><td>Loans + loan renewals /&nbsp;university community member&nbsp;</td><td>20</td></tr></tbody></table><h2>User reviews of materials</h2><div class="WACEditing EditMode EditingSurfaceBody FireFox WACViewPanel_DisableLegacyKeyCodeAndCharCode usehover"><div class="OutlineElement Ltr SCXW247379860 BCX2"><p class="Paragraph SCXW247379860 BCX2">Based on our user survey, library users are quite satisfied with the materials we offer and our Andor search service. The response scale is 1–5, where 1 = not good at all, 5 = very good.&nbsp;</p></div></div><figure role="group"><img src="https://content-webapi.tuni.fi/image-style/max_1300x1300/proxy/public/2025-02/kirjaston-kayttajakysely-aineistot_en.png?itok=9mbr8x_K" alt="Our materials and search services received ratings in our survey with averages ranging from 4.01 to 4.17. The rating scale was 1 to 5." ></figure><h2>Overview of feedback</h2><figure role="group"><img src="https://content-webapi.tuni.fi/image-style/max_1300x1300/proxy/public/2024-08/ylos-peukku_0.png?itok=kVknEHc2" alt="" ></figure><p>+ Extencive and multidisciplinary collection<br>+ Good availability of the materials<br>+ Materials acquisition is fast and adaptable<br>+ Inter library loan services work well, when you need materials that are not a part of library's collections.</p><figure role="group"><img src="https://content-webapi.tuni.fi/image-style/max_1300x1300/proxy/public/2024-08/alas-peukku.png?itok=nzG-dWjT" alt="" ></figure><p>‒ There are occasional challenges with the usability of e-resources<br>‒ Insufficient number of course books and limitations on the number of simultaneous users for e-course books<br>‒ The development of the printed collection should be prioritized alongside the e-collection.</p><div class="WACEditing EditMode EditingSurfaceBody FireFox WACViewPanel_DisableLegacyKeyCodeAndCharCode usehover"><div class="OutlineElement Ltr SCXW215417528 BCX2"><h2>We use feedback to maintain and develop our services&nbsp;</h2></div></div><ul><li>There are differences in the user interfaces of e-resources because they are developed and maintained by various information providers. The library forwards feedback received from customers to the information providers. </li><li>Whenever possible the library acquires course books as e-books without simultaneous user restrictions. </li><li>Literature from different fields is variably available, and the library systematically supplements its collection with both printed and electronic materials.</li></ul>

Library materials

<h2>Visits to the library units</h2><div class="WACEditing EditMode EditingSurfaceBody FireFox WACViewPanel_DisableLegacyKeyCodeAndCharCode usehover"><div class="OutlineElement Ltr SCXW232962709 BCX2"><p class="Paragraph SCXW232962709 BCX2">In 2023, there were approximately 560 000 visits to the library’s four units: Linna, Hervanta, TAMK, and Arvo. The number of visits has increased after the quiet COVID-19 years, but the pandemic caused changes in ways of learning which is reflected in the library statistics. The return to campuses has been slow, and teaching and materials have increasingly moved online. However, the library is still needed for working, even though the borrowing of printed materials and the need for face-to-face customer service have decreased.&nbsp;</p></div></div><figure role="group"><img src="https://content-webapi.tuni.fi/image-style/max_1300x1300/proxy/public/2025-02/kirjastokaynnit_en.png?itok=KkeFmFhA" alt="There are over half a million library visits in a year." ></figure><h2>Library hours and premises</h2><div class="WACEditing EditMode EditingSurfaceBody FireFox WACViewPanel_DisableLegacyKeyCodeAndCharCode usehover"><div class="OutlineElement Ltr SCXW82894158 BCX2"><p class="Paragraph SCXW82894158 BCX2">In recent years, the library has opened spaces for independent use for university community members. This means that the facilities can be used for longer hours, including evenings and weekends. Additionally, the self-service use of borrowing services and materials has been facilitated, reducing the need for face-to-face customer service. Our experts are also easily accessible online. Since 2020, we have handled over 67 000 service requests received online.&nbsp;</p></div><div class="OutlineElement Ltr SCXW82894158 BCX2"><p class="Paragraph SCXW82894158 BCX2">According to our user survey, there is a fair level of satisfaction with our facilities, although there is a demand for more group workspaces. The self-service use of the library is considered easy and has significantly increased in recent years. The average scores are around 4 in all other areas, but there is slightly less satisfaction with the number of group workspaces. The response scale is 1–5, where 1 = not good at all, 5 = very good.&nbsp;</p></div></div><figure role="group"><img src="https://content-webapi.tuni.fi/image-style/max_1300x1300/proxy/public/2025-02/kirjaston-kayttajakysely-tilat_en.png?itok=TeHKv4X4" alt="The average ratings for questions about the facilities and opening hours in the 2024 user survey ranged from 3.00 to 4.51 on a scale of 1 to 5." ></figure><h2>Overview of feedback</h2><figure role="group"><img src="https://content-webapi.tuni.fi/image-style/max_1300x1300/proxy/public/2024-08/ylos-peukku_0.png?itok=kVknEHc2" alt="" ></figure><p>+ Opening hours enable extensive self-service use<br>+ Premises suitable for studying<br>+ Pleasant environment.</p><figure role="group"><img src="https://content-webapi.tuni.fi/image-style/max_1300x1300/proxy/public/2024-08/alas-peukku.png?itok=nzG-dWjT" alt="" ></figure><p>‒ Need for more study spaces for single, pair and group studying<br>‒ Space is occasionally noisy<br>‒ Cleanliness of premises needs to be improved.</p><h2>We use feedback to maintain and develop our services</h2><ul><li>Facilities and opening hours are continuously being monitored and developed to better meet the changing needs of the higher education community. Thanks to self-service hours, the opening hours and usage possibilities of library branches have expanded significantly.</li><li>Sound landscape maps have been created for the branches to guide the use of volume in different spaces.</li><li>Additional efforts will be directed towards the cleaning of library facilities in the future.</li></ul>

Premises and opening hours

<h2>Information searching studies by the Library</h2><div class="WACEditing EditMode EditingSurfaceBody FireFox WACViewPanel_DisableLegacyKeyCodeAndCharCode usehover"><div class="OutlineElement Ltr SCXW226063934 BCX2"><p class="Paragraph SCXW226063934 BCX2">The library offers a wide range of information literacy courses for students. Depending on the course and the stage of study, we offer teaching in a variety of ways: face-to-face on the campuses, distance learning via Teams or Zoom at a fixed time, or as a self-study online course that students can complete flexibly.</p><p class="Paragraph SCXW226063934 BCX2">The library offers information searching studies to students at various stages of their studies. In 2024, 12 155 people participated in the instruction, of which 5660 took a self-study online course.</p></div></div><figure role="group"><img src="https://content-webapi.tuni.fi/image-style/max_1300x1300/proxy/public/2025-04/tht-opetuksen-osallistujat_en_1.png?itok=bYZIZqkJ" alt="Over 12100 paricipated in Library's information searching training in 2024. More than half of them participated remotely." ></figure><h2>Overview of feedback</h2><p>We regularly collect feedback from the participants of our trainings. Below are some of the most often mentioned comments.</p><figure role="group"><img src="https://content-webapi.tuni.fi/image-style/max_1300x1300/proxy/public/2024-08/ylos-peukku_0.png?itok=kVknEHc2" alt="" ></figure><p>+ Learning about databases and materials; exploring new resources<br>+ Becoming more active in information retrieval, e.g., for own thesis<br>+ Gaining confidence in experimenting with different materials and search methods<br>+ Learning and practicing source criticism and the use of sources<br>+ Online courses can be adjusted to student’s own study pace and schedule.</p><figure role="group"><img src="https://content-webapi.tuni.fi/image-style/max_1300x1300/proxy/public/2024-08/alas-peukku.png?itok=nzG-dWjT" alt="" ></figure><p>‒ The course was held too late in relation to the need<br>‒ The courses contain repetition.</p><h2>We use feedback to maintain and develop our services</h2><ul><li>In the information searching studies, the use of online courses has been expanded to make courses as flexible and responsive to students’ needs as possible.</li><li>In the courses we use various methods in digital pedagogy, such as videos and different types of learning materials and assignments</li><li>The use of artificial intelligence to support information retrieval.</li><li>Visibility of open science aspects in the the teaching and consideration of field-specificity, e.g., data management, preprint publications.</li><li>Integration of teaching with other studies: alignment continues.</li><li>Studies in information searching at different stages of studies as a whole and the novelty value in different stages.</li></ul>

Information searching studies

<div class="WACEditing EditMode EditingSurfaceBody FireFox WACViewPanel_DisableLegacyKeyCodeAndCharCode usehover"><div class="OutlineElement Ltr SCXW234030631 BCX2"><p class="Paragraph SCXW234030631 BCX2">We offer a wide range of high-quality support services to university researchers and other staff. In our user survey, we asked the staff members how useful they find the services and training we provide. The graphs below show that the users are quite satisfied with the research support services and training. Most of the suggestions for improvement we received were about making the trainings more visible by informing people about them even more effectively. The response scale is 1–5, where 1 = not good at all, 5 = very good.&nbsp;</p></div></div><figure role="group"><img src="https://content-webapi.tuni.fi/image-style/max_1300x1300/proxy/public/2025-02/kirjaston-kayttajakysely-tutkimuksen-tuen-palvelut_en.png?itok=iVeJoguH" alt="The average ratings for various research support services in the user survey ranged from 4.06 to 4.61 on a scale of 1 to 5." ><figcaption>Figure 1. How useful the services used are considered.</figcaption></figure><figure role="group"><img src="https://content-webapi.tuni.fi/image-style/max_1300x1300/proxy/public/2025-02/kirjaston-kayttajakysely-tutkimuksen-tuen-koulutukset_en.png?itok=v0OIBSvk" alt="The average ratings for various research support trainings in the user survey ranged from 4.45 to 4.63 on a scale of 1 to 5." ><figcaption>Figure 2. How useful the trainings are considered.</figcaption></figure><h2>Responsible and open science trainings</h2><p>In 2024, we organized 91 open and responsible science training sessions, totaling 82 hours. Our training sessions reached 1409 members of Tampere Universities. In terms of open science training, the library's experts also engage in extensive collaboration at the national level. Examples of this collaboration include webinars on research documentation and research ethics conducted in 2024, in cooperation with CSC and other open science experts from various universities.</p><h2>Overview of feedback</h2><p>We regularly collect feedback from participants in our trainings. Additionally, open feedback has been received through the library’s user survey.</p><figure role="group"><img src="https://content-webapi.tuni.fi/image-style/max_1300x1300/proxy/public/2024-08/ylos-peukku_0.png?itok=kVknEHc2" alt="" ></figure><p>+ Nice to have multible trainings throughout the year. It gives a change to revise<br>+ The trainings expand the knowledge about the range of library services<br>+ The topics are important, especially to junior researchers.</p><figure role="group"><img src="https://content-webapi.tuni.fi/image-style/max_1300x1300/proxy/public/2024-08/alas-peukku.png?itok=nzG-dWjT" alt="" ></figure><p>‒ Better informing about upcoming trainings<br>‒ Current services should be informed boarder<br>‒ There could be trainings in different levels for researchers at different stages of career.</p><h2>We use feedback to maintain and develop our services</h2><ul><li>We add all our training sessions to the news feed of the university community’s intranet and the staff training calendar, as well as the Teaching and Learning Centre’s training calendar.</li><li>We provide updates on our current trainings in the monthly intranet news summaries of the Professional development opportunities and well-being support.</li><li>We aim to announce our trainings separately on the Teams platforms of the appropriate target groups.</li><li>Since the beginning of 2024, we have also taken to use automatic reminders for training registrations, which allows us to more easily remind those registered for trainings.</li></ul>

Research support services

<table><thead><tr><th>Indicator</th><th>Specification</th><th>2020</th><th>2021</th><th>2022</th><th>2023</th><th>2024</th></tr></thead><tbody><tr><td>Total costs</td><td>Total costs in Euro</td><td>13.2 M €</td><td>13.2 M€</td><td>13.4 M €</td><td>14.1 M €</td><td>14.3 M €</td></tr><tr><td><sup>*</sup>Library costs per user</td><td>Total costs / <sup>**</sup>FTE + HTV</td><td>458 €</td><td>440 €</td><td>482 €</td><td>457 €</td><td>420 €</td></tr><tr><td><sup>*</sup>Material costs per user</td><td>Material costs / FTE + HTV</td><td>178 €</td><td>176 €</td><td>195 €</td><td>182 €</td><td>159 €</td></tr><tr><td>Usage of materials</td><td>Loans of printed materials / FTE + HTV</td><td>20</td><td>21</td><td>23</td><td>20</td><td>21</td></tr><tr><td>Usage of materials</td><td>E-material downloads / FTE + HTV</td><td>363</td><td>295</td><td>337</td><td><sup>***</sup>162</td><td>171</td></tr><tr><td rowspan="5">Self-archiving</td><td>% of all publications, TAU</td><td>53 %</td><td>60 %</td><td>73 %</td><td>73 %</td><td>72 %</td></tr><tr><td>% of all publications, TAMK</td><td>62 %</td><td>63 %</td><td>68 %</td><td>78 %</td><td>58 %</td></tr><tr><td>% without art work and art publications,&nbsp;TAMK</td><td>81 %</td><td>81 %</td><td>83 %</td><td>90 %</td><td>94 %</td></tr><tr><td>% of peer reviewed publications, TAU</td><td>64 %</td><td>70 %</td><td>83 %</td><td>83 %</td><td>85 %</td></tr><tr><td>% of peer reviewed publications, TAMK</td><td>&nbsp;</td><td>&nbsp;</td><td>88 %</td><td>89 %</td><td>90 %</td></tr><tr><td>Open science trainings</td><td>Turnout</td><td>1904</td><td>2277</td><td>1249</td><td>1474</td><td>1409</td></tr><tr><td>Information searching studies</td><td>Total number of hours</td><td>1299</td><td>1199</td><td>963</td><td>723</td><td>551</td></tr><tr><td>Library visits</td><td>Visits in all units</td><td>341000</td><td>173000</td><td>465265</td><td>557297</td><td>605983</td></tr></tbody></table><p>*Users from Tampere Universities<br>**FTE (Full-Time Equivalent), students: The calculated number of full-time students, obtained by converting absent or part-time students to full-time students using a specific coefficient.<br>HTV (man-year): One person’s full-time work contribution over the course of one year. For example, if someone works 50%, it corresponds to 0.5 HTV.<br>***The total number of e-material downloads in 2023 excludes e-reference works and e-dictionaries. The figure is based on downloads of e-journal articles and e-books.</p>

Indicators

<div class="OutlineElement Ltr SCXW79221982 BCX2"><p class="Paragraph SCXW79221982 BCX2">Based on user surveys and other feedback, our greatest strength is our service orientation, which is evident in all areas of our services. We acquire materials based on purchase requests, develop our facilities to meet the changing needs of students, and support and train our researchers in publishing their scientific work.&nbsp;</p></div><div class="OutlineElement Ltr SCXW79221982 BCX2"><p class="Paragraph SCXW79221982 BCX2">Our greatest area for improvement is how to make all these services visible and how to best inform our target groups about them.&nbsp;</p></div><div class="OutlineElement Ltr SCXW79221982 BCX2"><p class="Paragraph SCXW79221982 BCX2">We are still happy to receive feedback on all areas of our services. We always respond to the feedback we receive if the feedback provider has left their contact information. We use the feedback to develop our services and activities.</p></div>

Give us feedback

<ul><li><div>Library user survey, fall 2023 and fall 2024</div></li><li><div>Library statstics from 2022–2024</div></li><li><div>TAMK student surveys, 2023 and 2024</div></li><li><div>Feedback survey on services at the Tampere Universities community, spring 2023 and spring 2024</div></li><li><div>Efecte feedback survey, spring 2024</div></li><li><div>Feedback 2023 – 6/2024 through different channels e.g. Efecte, <a href="http://tuni.shor.tn/feedback">feedback form</a> and feedback wall in Linna unit</div></li><li>Course feedback from Information searching studies</li></ul>

Library facts and figures