FAQ - Mailing Lists

Frequently Asked Questions for List Members / Subscribers

I have a TUNI user account – how do I log in to the Mailman 3 web interface?

As a TUNI user, you can log in to the web interface as follows:

1. Go to https://lists.tuni.fi/mailman3.
2. Click on “Login” in the top right corner.
3. Click the “TUNI-login” button.
4. Sign in using your TUNI email address and TUNI password.

Note: In the Mailman 3 web interface, your username will appear in the format username [at] tuni.fi.

I don’t have a TUNI user account – how do I log in to the Mailman 3 web interface?

You can access the web interface without a TUNI user account, as long as you first create yourself an account in the system. You can create an account as follows:

1. Go to https://lists.tuni.fi/mailman3.
2. Click on “Sign Up” in the top right corner.
3. Enter your email address in the “Email” field.
4. Re-enter your email address in the “Username” field (your email address will also be your username).
5. Choose a password and enter it in both “Password” fields.
6. Click the “Sign Up” button below the fields.

If the system shows an error saying “A user with that username already exists,” it means an account has already been created for that email address. In that case, refer to the section below: “I don’t remember my password, what should I do?”

Once your account has been successfully created, you can log in to the system as follows:

1. Go to https://lists.tuni.fi/mailman3.
2. Click the “Login” link in the top right corner.
3. Enter your username (which is also your email address) in the “Login” field.
4. Enter your password in the “Password” field.
5. Finally, click the blue “Sign In” button.

I don’t remember my password, what should I do?

You can request a password reset from the system as follows:

1. Go to https://lists.tuni.fi/mailman3.
2. Click the “Login” link in the top right corner.
3. Click the “Forgot Password?” link.
4. Enter the email address you use to log in in the “Email” field.
5. Finally, click the “Reset My Password” button.

You will then receive an email from the system—follow the instructions in that message.

How do I edit my account settings?

Once logged in, click your username in the top right corner of the interface and select “Account”, or go directly to https://lists.tuni.fi/user-profile/.

How do I edit my list-related settings?

Once logged in, click your username in the top right corner and select “Mailman settings”, or go directly to https://lists.tuni.fi/mailman3/accounts/subscriptions/.

The default view (Subscriptions) shows all the lists where you have a role. You can also view and edit other settings via the tabs: Global Mailman preferences, Address-based preferences, and List-based preferences.

How can I see all the lists where I’m a member or have another role?

See the answer to the previous question.

How do I contact the list owner?

You can contact the owner(s) of any list by email. The address format is:

listname-owner [at] lists.tuni.fi

Replace listname with the part of the list’s address that comes before @lists.tuni.fi.

How do I find out who the list owner is?

The personal email addresses of list owners are not publicly visible. However, you can contact them using the special address mentioned in the answer to the previous question.

How can I subscribe to a list I’m interested in?

There are two types of lists:

• Some lists are updated automatically once a day based on data from other systems.
• Others are managed manually by the list administrator.

In the first case, you can contact the list owner by email. If they determine that you should be added, they will handle your subscription.

In the second case, go to the list’s page at:

https://lists.tuni.fi/mailman3/lists/listname.lists.tuni.fi/

Replace listname with the part of the list’s address before @lists.tuni.fi, and submit your subscription request there.

How do I unsubscribe from a mailing list?

While logged in, go to the list’s page at:

https://lists.tuni.fi/mailman3/lists/listname.lists.tuni.fi/

Replace listname with the part of the list’s address before @lists.tuni.fi, and click “Unsubscribe”.

Frequently Asked Questions for List Administrators

I’m a list owner or moderator - is there a separate admin interface for these roles?

Regardless of your role, everyone logs in through the same interface at https://lists.tuni.fi/mailman3. What you see and can do after logging in depends on your roles across different lists.

How do I manually add new addresses to a list I manage?

1. In the list management interface, go to the “Mass operations” tab.
2. Select “Mass subscribe”.
3. Enter the desired email addresses in the “Emails to mass subscribe” field.
4. Choose any applicable subscription options below it.
5. Decide whether to send a welcome message by checking “Send welcome message”.
6. Click “Subscribe users” at the bottom of the page.

How do I manually remove an address from a list I manage?

There are two ways:

1. Go to the “Mass operations” tab, select “Mass removal”, enter the addresses in the “Emails to unsubscribe” field, and click “Remove listed users”.
2. Alternatively, go to the “Users” tab, select “Members”, check the box next to the addresses you want to remove, and click “Remove Selected”.

How do I add a new owner, moderator, or non-member?

1. Go to the “Users” tab and select “Non-Members”, “Moderators”, or “Owners”.
2. Enter the email address and display name in the fields above the list.
3. Click the “Add <role>” button (where <role> is nonmember, moderator, or owner).

How do I remove an address from the owner, moderator, or non-member role?

1. Go to the “Users” tab and select the appropriate role.
2. Click the red “Delete” button next to the address.
3. Confirm the action by clicking the red button again, or cancel by clicking the green button.

How do I allow selected external addresses to send messages without being moderated?

There are two different ways for this. The recommended method is:

1. Click the “Users” tab in the list management interface and select “Non-Members”.
2. If the desired address is already listed in the “List Nonmembers” view, click on that address.
   If the address is not yet listed, add it as described above in the section “How do I add a new owner, moderator, or non-member?”.
3. Scroll to the bottom of the page to the “Moderation” section and select “Accept immediately (bypass other rules)” from the dropdown menu.
4. Finally, click the “Save changes” button at the bottom of the page.

The second method is:

1. Go to the “Settings” tab.
2. Select “Message Acceptance” from the left menu.
3. Add the desired addresses to the “Accept these non-members” field.
4. Click “Save changes” at the bottom of the page.

How do I allow all "@tuni.fi" addresses to send messages without being moderated?

1. Go to the “Settings” tab.
2. Select “Message Acceptance”.
3. In the “Accept these non-members” field, add ^.* [at] tuni.fi on its own line.
4. Click “Save changes”.

How do I allow messages sent as BCCs to be accepted without moderation (“Message has implicit destination”)?

1. Go to the “Settings” tab.
2. Select “Message Acceptance”.
3. Set “Require Explicit Destination” to “No”.
4. Click “Save changes”.

How do I prevent messages from being moderated due to large size?

1. Go to the “Settings” tab.
2. Select “Message Acceptance”.
3. Set “Maximum message size” to “0”.
4. Click “Save changes”.

How do I prevent messages from being moderated due to too many recipients?

1. Go to the “Settings” tab.
2. Select “Message Acceptance”.
3. Set “Maximum number of recipients” to “0”.
4. Click “Save changes”.

How do I change the default handling of messages sent by list members?

1. Go to the “Settings” tab.
2. Select “Message Acceptance”.
3. Under “Default action to take when a member posts to the list”, choose your preferred option.
4. Click “Save changes”.

How do I change the default handling of messages sent by non-members?

1. Go to the “Settings” tab.
2. Select “Message Acceptance”.
3. Under “Default action to take when a non-member posts to the list”, choose your preferred option.
4. Click “Save changes”.

How do I change the list’s subscription and unsubscription settings?

1. Go to the “Settings” tab.
2. Select “Member Policy”.
3. For both subscribing and unsubscribing, choose one of the four options:
   • Open: No confirmation required from the subscriber or admin.
   • Confirm: The subscriber must confirm via email.
   • Moderate: The admin must approve the request.
   • Confirm then Moderate: The subscriber confirms first, then the admin approves.
4. Click “Save changes”.

Why did I receive a message titled “Uncaught bounce notification”?

Each mailing list has auxiliary addresses like listname-<something>@lists.tuni.fi. One of these is listname-bounces [at] lists.tuni.fi, used for processing bounce messages (delivery failures). These are typically system-generated and formatted for Mailman to handle automatically.

If a non-bounce message is sent to this address, Mailman doesn’t know how to process it and sends a notification to the list administrator. Thus, an “Uncaught bounce notification” usually means someone accidentally sent a message to the bounce address instead of the list’s main address.

Why are members of my list receiving "Your subscription has been disabled" messages?

• Messages sent to the list from within TUNI community are delivered to list members, but messages sent from one or more external organizations are not.
• Several list members receive a message around the same time stating that their subscription has been disabled. When checking the address details of these members via the browser interface, the "Delivery status" of the address has changed to "Disabled by Bounces". 

1. Go to the “Settings” tab.
2. Select “DMARC Mitigations”.
3. Under “DMARC mitigation action”, select "Replace From: with list address".
4. Click “Save changes”.

In addition, the disabled subscriptions need to be re-enabled. This can be done either by the list owner (for all members) or by individual members (only for themselves). The latter requires the member to log in to the browser interface (and if necessary, create an account, especially if the address is not a TUNI address).

I tried to subscribe or remove a large number of members at once, but the browser gave a "Proxy Error" message – what should I do?