We investigate how AI transforms nuanced client-professional interactions, including the different interpretations of clients and practitioners, into documented and summarised forms. More broadly, we examine the opportunities, as well as the ethical and social risks, associated with AI-assisted documentation.
Our aim is to generate knowledge about what happens when AI technology becomes integrated into adult social work encounters and documentation practices.
Adult social work provides a distinctive context for the adoption of AI technologies. It is a social service designed for working-age adults who require specialised support. Clients are often in vulnerable life situations and may be experiencing crises related to, for example, domestic violence, homelessness, or unemployment.
We produce new empirically and theoretically grounded knowledge about AI as an artefact embedded in client encounters. We examine how AI participates in documentation processes and shapes the content of documentation, professional practices, and the dynamics of interaction.
Funding source
This research is supported by the Digital and Sustainability Transitions in Society (DigiSus) research platform.
Contact persons
Suvi Raitakari
Associate Professor
Suvi Raitakari