Opinto-oppaat
2018–2019
Arkistoitu opetussuunnitelma 2017–2019
Selaamasi opetussuunnitelma ei ole enää voimassa. Tarkista tiedot voimassa olevasta opetussuunnitelmasta.
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Opinto-oppaat
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Johtamiskorkeakoulu 2017–2019
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Individually Selected Advanced Studies in Business Competence
KATJOS42
Service Management
5
op
Organised by
Degree Programme in Business Studies
Management and Organization
Management and Organization
Person in charge
University lecturer, Management and Organisations
Preceding studies
Recommended:
KATMAA13
Service Marketing
Corresponding course units in the curriculum
Learning outcomes
Students understand the role of service, and service logic in business design, management and organisations. Students understand the development of service research, and learn the different scientific discussions in this field of study.
Contents
The course includes different themes in the field of service research e.g. service experience, service design and service concepts, service productivity, service strategies for manufacturing companies, and paradigms in service research.
Teaching methods
| Teaching method | Contact | Online |
| Lectures | 15 h | 3 h |
Teaching language
EnglishModes of study
Option
1
Available for:
- Degree Programme Students
- Other Students
- Open University Students
- Doctoral Students
- Exchange Students
Participation in course work
In
English
Evaluation and evaluation criteria
Numeric 1-5.Participation in class, online assignments, essay
Study materials
Journal articles chosen by the lecturer
Further information
Lukuvuonna 2015-2016 opintojakso toteutetaan Kampuskamari-yhteistyönä.
Belongs to following study modules
Johtamiskorkeakoulu
Johtamiskorkeakoulu
Johtamiskorkeakoulu
2018–2019
Archived Teaching Schedule. Please refer to current Teaching Shedule.
Johtamiskorkeakoulu