Upon completion of the course the student
- knows about the social and technological challenges in providing technology support for work groups and teams,
- knows how to analyze social interaction and group dynamics in face-to-face and mediated collaboration
- understands issues affecting acceptability, usability and user experience of groupware applications and social computing systems
- knows about research approaches applied in groupware and social computing systems research literature, and can apply their methods in new contexts
- knows where to find research literature on various aspects of groupware, social computing and computer-supported cooperative work
- recognizes ethical challenges involved in social computing.