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Archived Curricula Guide 2015–2017
Curricula Guide is archieved. Please refer to current Curricula Guides
KATJOS42 Service Management 5 ECTS
Organised by
Degree Programme in Business Studies
Management and Organization
Person in charge
University lecturer, Management and Organisations
Planned organizing times
Period(s) I II III IV
2015–2016 X
2016–2017 X
2017–2018 X
Preceding studies
Recommended:
Corresponding course units in the curriculum
School of Management
Curricula 2012 – 2015

Learning outcomes

Students understand the role of service, and service logic in business design, management and organisations. Students understand the development of service research, and learn the different scientific discussions in this field of study.

Contents

The course includes different themes in the field of service research e.g. service experience, service design and service concepts, service productivity, service strategies for manufacturing companies, and paradigms in service research.

Teaching methods

Teaching method Contact Online
Lectures 15 h 3 h

Teaching language

English

Modes of study

Option 1
Available for:
  • Degree Programme Students
  • Other Students
  • Open University Students
  • Doctoral Students
  • Exchange Students
Participation in course work 
In English

Evaluation and evaluation criteria

Numeric 1-5.
Participation in class, online assignments, essay

Study materials

Journal articles chosen by the lecturer

Further information

Lukuvuonna 2015-2016 opintojakso toteutetaan Kampuskamari-yhteistyönä.

Belongs to following study modules

School of Management
Strategic Business Management
School of Management
Individually Selected Advanced Studies in Business Competence
School of Management
Business
2015–2016
Teaching
Archived Teaching Schedule. Please refer to current Teaching Shedule.
Period I Period II Period III Period IV
KATJOS42 Service Management
School of Management
Degree Programmes