Open University of Applied Sciences

Tampere

Evaluation of Quality and Effectiveness

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Contents Definitions of quality Quality management, process, and methods The concept of effectivity and impact and related concepts The impact evaluation process and its phases (objects, solution, output, result, impact) Effectiveness evaluation as part of the decision-making process and quality evaluation process as part of the action

Student: - Is able to define the concept of quality and its dimensions - knows the principles and process of quality management - is able to define the concept of effectivity - is able to independently design quality assurance process and analyze it critically - knows and identifies the possibilities and limitations for measuring effectivity

Evaluation of Quality and Effectiveness

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Evaluation of Quality and Effectiveness, 5 cr

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Evaluation of Quality and Effectiveness