Strong analytical capability in an organization can be seen as the key to digitalization; however this requires people, process, technology, and data capabilities. After all, doing good business requires accurate data to enable decision-making. Moreover, organizations, including those in the private healthcare sector, seek operational excellence and effectiveness in their processes and target cost effectiveness.
By optimizing administrative and managerial processes, more cost saving operations can be made. Increasing competition in the market, now including both private and public healthcare operators, has caused managers and executives to show an increasing interest in different data utilization methods and technologies, such as Business Analytics (BA), Business Intelligence (BI), and Artificial Intelligence (AI) practices, to be able to explore and exploit the organizational data siloed in different operational systems, and thus create business value. Previous literature on business analytics and value creation offers a good framework for research. However, there are few research studies that focus on business analytics for value creation, especially in the context of the private healthcare sector.
The purpose of the research is to understand the role of BA in value creation, in the context of the Finnish private healthcare sector. In the theoretical part of the dissertation, the utilization of business analytics is investigated, and a value creation framework is created. The empirical part of the thesis consists of 47 semi-structured thematic interviews. The data was collected during 2017-2019. The thesis is a compendium of five individual publications, answering three research questions.
The main contribution of the doctoral research fills the gap in understanding BA utilization in the context of the private healthcare sector in Finland.
The doctoral dissertation of Master of Science (Economics and Business Administration) Milla Ratia in the field of information management titled Business Analytics Creating Value in the Private Healthcare Sector will be publicly examined at the Faculty of Management and Business of Tampere University at 12 o'clock on Friday 28 January, 2022. Professor Asta Pundziené from Kaunas Technological University, Lithuania, will be the opponent while Professor Nina Helander will act as the custos.
The event can be followed via remote connection
The dissertation is available online at
https://urn.fi/URN:ISBN:978-952-03-2268-7